Refund policy

 

At Saddle Up Scents, each of our products is handmade with care. Because many of our items are handmade and/or custom ordered specifically for our customers, returns and refunds may be subject to review based on the reason for the return.

We want every customer to be happy with their purchase and encourage you to contact us if you experience an issue with your order. Return and refund requests will be reviewed on a case-by-case basis.

If you have questions about a return, refund, damaged item, incorrect order, or any other issue with your purchase, please contact us by email with the details of your order and the reason for your request. We will review your situation and work with you to determine the best possible resolution.

Please note that custom-made or personalized items may not be eligible for returns or refunds unless there is an issue with the product or an error was made with your order.

Thank you for supporting our small business and choosing Saddle Up Scents!

Cancellations time is 15 minutes after order. Return time is 3-days after placing or receiving your order. Again all returns are case-case basis so for specific returns please contact us.