Shipping Policy

Last Updated: August 25, 2026

Thank you for shopping with Saddle Up Scents! We are a small business based in Lubbock, Texas, and we appreciate every order and the support of our customers.

Order Processing

Because many of our products are handmade and/or custom made, processing times may vary depending on the product, order size, and current order volume.

Please allow adequate time for your order to be created and prepared before it ships. Processing time does not include the time your package is in transit with the shipping carrier.

If there is an unexpected delay with your order, we will do our best to communicate any important updates.

Shipping

Once your order has been completed and shipped, you will receive shipping information when available.

Delivery times may vary depending on the shipping method selected, the destination, weather conditions, holidays, carrier delays, and other circumstances outside of Saddle Up Scents' control.

Please note that estimated delivery dates provided by shipping carriers are estimates and are not guaranteed.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your shipping information before placing your order. Saddle Up Scents is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to update the address if the order has not already been processed or shipped.

Lost, Delayed, or Damaged Packages

Once a package has been transferred to the shipping carrier, Saddle Up Scents is not responsible for shipping delays, lost packages, stolen packages, or damage that occurs during transit.

However, we want our customers to have a great experience. If you experience an issue with your delivery, please contact us by email with your order information and details about the issue. We will do our best to assist you and determine whether any additional steps can be taken.

Incorrect or Damaged Orders

If you receive an incorrect item or your order arrives damaged, please contact us by email as soon as possible.

When contacting us, please include your order number, a description of the issue, and photos of the item and packaging when applicable. This will help us review the situation and work toward an appropriate resolution.

Changes or Cancellations

Because many of our products are handmade or custom ordered, we may begin processing or creating your order shortly after it is placed.

Once an order has entered production or has been shipped, changes or cancellations may not be possible.

If you need to make a change to your order, please contact us as soon as possible, and we will do our best to accommodate your request.

Shipping Costs

Shipping costs are calculated and displayed at checkout unless otherwise stated.

Customers are responsible for any applicable shipping charges associated with their order.

Contact Us

If you have questions about shipping, your order, delivery, or an issue with a package, please contact us by email.

Saddle Up Scents
Lubbock, Texas
Email: alexiskayroten@icloud.com 

Thank you for supporting our small business and shopping with Saddle Up Scents!